Return/Exchange Policy (In-store)

We will accept merchandise returns of items within 7 days of purchase with receipt. Please understand, however, that soaps, candles and bedding items may be returned or exchanged only if in their original packaging.

Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s) and for any taxes due to be refunded in accordance with NY state law. Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:

• If accompanied by the Original Sales Receipt, the item’s purchase price will be refunded in the Original Form of Tender.  For store returns of cash purchases accompanied by the Original Sales Receipt, a cash refund will be given up to $100. If the purchase is more than $100, a check in the amount of the balance of the refund will be mailed to the customer.
• If accompanied by an Original Gift Receipt, the item’s purchase price will be refunded via a Gift Card or an exchange of choice.
• If an Original Sales or Gift Receipt is not present, the item’s current retail price will be refunded via a Gift Card, regardless of amount. Valid photo ID is required for store returns without an Original Sales or Gift Receipt.

Return Policy for Online Order

To return a online order, please email us with the order # and reason of return. Ensure everything is in the original packing and boxed up with the shipping slip inside. 

Please note, we try our best to accommodate to your needs but we are a small own/run business. The items descriptions are accurate as possible. Any questions about a certain item, you can call the store @347.663.6100