Non-Furniture Return/Exchange Policy
We will accept merchandise returns of non-Furniture items within 14 days of customer receipt. Please understand, however, that soaps, candles and bedding items may be returned or exchanged only if in their original packaging.
Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s) and for any taxes due to be refunded in accordance with NY state law. Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:
· If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. For store returns of cash purchases accompanied by the Original Sales Receipt, a cash refund will be given up to $100. If the purchase is more than $100, a check in the amount of the balance of the refund will be mailed to the customer.
· If accompanied by an Original Gift Receipt, the item’s purchase price will be refunded via a Gift Card.
· If an Original Sales or Gift Receipt is not present, the item’s current retail price will be refunded via a Gift Card, regardless of amount. Valid photo ID is required for store returns without an Original Sales or Gift Receipt.
Return By Mail
To return an item by mail, follow the instructions on the packing slip enclosed with your order, insure the package, and mail it to Peace and Riot 401-403 Tompkins Avenue Brooklyn, NY 11216. If you do not have or have misplaced the packing slip, please call us at 347.663.6100.
Furniture Return/Exchange Policy
Peace and Riot works with furniture manufacturers and workrooms that take special care to produce a durable product. We put emphasis on good design, materials and lasting construction. Our warehouse does a thorough inspection of all furniture before shipping. We encourage you to also inspect the furniture upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us within 7 days at 347.663.6100.
Likewise, if you are not satisfied with your stock furniture purchase for any reason, please contact us within that same 7-day window. (Returns and exchanges of custom furniture are limited to transit damage or manufacturing defect.) If contacted within that 7-day window, we will arrange a pick-up of the items and will accept a return provided the return is completed within 30 days of delivery.
Upon return, your merchandise will be inspected. Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s) and for any taxes due to be refunded, in accordance with NY state law. Shipping and handling charges are nonrefundable, and return shipping or pickup fees may apply. In addition, in certain circumstances, a usage or 25% restocking fee also may apply. Orders eligible for cancellation will be refunded in the original form of tender.
To Return Basic Freight or In-Home Delivery Items
To return Basic Freight or In-Home Delivery items, please call us at 347.663.6100 within 7 days of delivery; we will arrange a pick-up of the items and will accept a return provided the return is completed within 30 days of delivery. Please follow the instructions on the packing slip enclosed in your order. Orders eligible for cancellation will be refunded in the original form of tender.